Return Policy

At Forever Young Fine Jewelers we want you to be satisfied with your purchase. If for any reason you are not satisfied, you may be able to return your items for refund or in-store credit. Please read through the following information carefully before attempting to return or exchange your product. If you do not comply with store policies, we may not be able to process your return or exchange.

Returning Your Purchase

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Special Orders and Customized Jewelry are not eligible for returns.

To complete your return, we require a receipt or proof of purchase.

Return Conditions

You have 15 days to return an item once it has been received. Items must be returned unused, in their original packaging, and in a saleable state to be accepted for return. Personalized or custom pieces are not eligible for returns.

Receiving a Refund

Refunds (If Applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within one week.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ask@foreveryoungfinejewelers.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at ask@foreveryoungfinejewelers.com and send your item to: 41 N Main Street, Saint George, Utah 84770.

Order Cancellations and Amendments

We make every effort to process and ship your orders within 24-48 hours; therefore, we do not accept any modifications to an order once it has been placed. If you need to return an order for any reason, please return it to us within 15 days following our return policy protocol, and we will refund your purchase. If you have made a mistake on a personalized or custom piece, please contact us as soon as possible.

Custom and Special Order Items

Due to the special nature of custom and special order items, these products are not eligible for returns or refunds. Any product that has been built or altered at your request (including ring re-sizing and stone upgrades) falls under this category and as such is not eligible for exchange.

Shipping

To return your product, please mail your product to: FYFJ, 41 N Main Street, Saint George, Utah 84770.  DO NOT put the full name of our store or anything else on the shipping label that would imply that you are shipping jewelry.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, any shipping costs will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We highly recommend using a trackable shipping service or purchasing shipping insurance. We are unable to guarantee that we will receive your returned item.

Sale items (If Applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you have questions , please don't hesitate to contact us at:
FYFJ
41 N Main Street
St. George, UT 84765 

or 

ask@foreveryoungfinejewelers.com

Forever Young Fine Jewelers wants to ensure you are happy with your purchase, and we would be happy to work with you to address any concerns you may have or provide more information about our policies should questions arise.